Subject: Refund Not Processed // 6252063807
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 9 Jan 2021 00:54:37 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 06/12/2020 

Order ID: 6252063807 
Return Tracking ID: SD000725635 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

but according to the hybris there is no return request and 1 RMA is deleted 
KIndly check weather you have received the items under RMA 1000314678 and process the refund . 

Regards, 
Shafeeque