Subject: Re: Collection Delay - 9624038776
From: Apoorv Joshi <[email-masked]>
To: Dipesh Regmi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: vaibhav ohri <[email-masked]>, Ashish Karini <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Fri, 8 Jan 2021 08:03:13 -0700 (MST)

Hi Dipesh, 

Needful was done and as we can see from the recent update on tracking it appears that the collection attempt was made again on Jan 7, 2021 but the items are still not collected from the customer. Can you please check regarding this as to why the collection is getting failed as the customer has contacted us via Chat and has confirmed that the contact number is correct and they are available 24 hours to return the item. Is the customer being contacted on 0547311507. 

@Akshay: Need your assistance in confirming with customer regarding this, can you please try contacting the customer and checking with them. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Dipesh Regmi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Cc: "Ashish Karini" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, January 6, 2021 2:50:23 PM 
Subject: RE: Collection Delay - 9624038776 

Hi Apoorv, 

At the current moment RVP is in cancelled status at System Fareye as this was attempted multiple times, requesting to reassign at Fareye as Reattempt for the same RVP so that we can act further. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, January 6, 2021 1:04 PM 
To: Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]> 
Cc: Ashish Karini <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Collection Delay - 9624038776 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

AWB: RP122720002528 

Kindly assist in arranging the collection with the customer within today on priority. Customer can be reached on 0547311507 and customer is also complaining that they did not receive any contact from the courier. He is also saying that he received a message from the driver to share his location on Dec 31, 2020 which he has already shared with them and yet the collection is not being done with the customer. 

Please make sure the customer is contacted on the above mentioned contact number within today. Thank you for your help!! 

Regards, 

Apoorv 
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