Subject: Re: Missing items// 6239456918
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: ArishLaila <[email-masked]>, Seeta Seeta <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 8 Jan 2021 06:44:19 -0700 (MST)

Hi Jessie, 

Please assist on the below case, as per WH under child ticket: 1797260, they have confirmed shipping all the items in a single container, as per courier they have delivered what they received. We have already pushed back the customer multiple times regarding the same but they are still denying receiving the below items: 

159149826 - - Rimmel Lipstick SAR55.00 
160271501 - - WetNWild Silk Lipstick SAR32.00 
160236525 - - Bourjois Rouge Lipstick SAR59.00 
162573150 - - RIMMEL London Lasting Finish Extreme Lipstick - 2 gms SAR158.00 

Total Refund Amount: SAR 304, Concept: Lifestyle 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Wednesday, December 30, 2020 10:05:21 AM 
Subject: Re: Missing items// 6239456918 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 09:34:14 
Subject: Missing items// 6239456918 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 06-Nov-2020 
Order ID: 6239456918 
Tracking ID: CRDSAL0093228120 
Assistance Required: Need missing items 

Issue Description: The customer placed order for 10 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 10 items have been shipped/Delivered from our side. 

The missing items are: 
159149826 - - Rimmel Lipstick SAR55.00 
160271501 - - WetNWild Silk Lipstick SAR32.00 
160236525 - - Bourjois Rouge Lipstick SAR59.00 
162573150 - - RIMMEL London Lasting Finish Extreme Lipstick - 2 gms SAR158.00 

Thank you for your help. 

Regards, 
Algaily