Subject: Re: Late Collection - 9614705889
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>, Eugene ocoy <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>, vaibhav ohri <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 8 Jan 2021 05:18:31 -0700 (MST)

Hi Deepak/Eugene, 

AWB: RP111820003380 

Customer has returned following item: 162391912 which as per tracking is delivered to WH on Dec 31, 2020. The RMA status is showing reached at warehouse, kindly process the following RMA: 1000180398. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Dipesh Regmi" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 30, 2020 8:01:52 AM 
Subject: Late Collection - 9614705889 

Hi Team, 

With reference to order # 9614705889 
Tracking ID: RP111820003380 

The return request was created on 11/18/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Reattempt request has been done on the system. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 05:47:20 
Subject: Late Collection - 9614705889 

Hi Team, 

We have done reattempt in the system. 

Problem Statement: Late collection 
Order Date : Nov 16, 2020 
Order ID: 9614705889 
Tracking ID: RP111820003380 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 11/18/20. But the item still not collected. The customer has confirmed the address Apartment 901, Armada 3, Cluster P, JLT, Dubai and mobile number as 0544043602. 

We have escalated the same to the LMG twice, but there is no response. Kindly assist. 

Regards, 
Nikhil.