Subject: Order Cancellation- 6256984258
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, PRINCE MALIK <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 8 Jan 2021 01:16:26 -0700 (MST)

Hi Team, 

With reference to the order number: 6256984258 

Kindly assist in cancellation of this order. As per response from WH under child ticket: 1954102, they have advised to go for manual refund as the order can not be shipped due to tech issue. Cancel order or partial cancel option is greyed out on hybris. 

Thank you for your help! 

Regards, 
Apoorv 

From: "MUBASHER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 4, 2021 6:36:43 PM 
Subject: Full Refund - 6256984258 

Hi Team, 

Customer placed an order but there was no consignments, child ticket created and the response was advising to process the refund because order is under tech error, & it can not be shipped. 

Order date 22/12/2020 
Order no 6256984258 
Tracking no NA 
Ticket no 1950569 
Child ticket 1954102 

Kindly check and do the needful. 

Regards, 
Mubasher.