Subject: Refund Approval
From: OMAR ZUBARIYA <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 8 Jan 2021 01:15:58 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 
Ticket ID: 1937552 
Order Date: Nov 26 , 2020 
Order ID: [ callto:9609916371 | 6247434827 ] 
Return AWB: 46385407154 
Total Order Value: SAR967.00 
Reference Rumber: K2845D9 
Issue Description: This KSA order has been placed on Nov 26 , 2020 and the tracking shows delivered since 11/28/20 . Customer is complaining regarding the refund for the return items as per the customer she has returned 5 items. However, in the hybris the refund is Not processed . 

Following are the items for which the refund is not processed. 

[ callto:1. 162459409 | 1.  ] 161837026 - - Juniors Great Value Table Printed Jog Pants and the cost of the item is SAR27.00 . Qty 1 
[ callto:2. 162392159 | 2.  ] 160827705 - - Juniors Striped Textured Beanie Cap and the cost of the item is SAR10.00. Qty 2. 
[ callto:3. 162635601 | 3.  ] 162671566 - Juniors - Juniors Striped Beanie Cap with Rolled-Up Hem and the cost of the item is SAR5.00. Qty 1 
[ callto:4. 160827707 | 4. 160827707 ] - - Juniors Striped Cap and Long Sleeves and the cost of the item is SAR5.00. Qty 1 

Case History: ​Customer is with us since 9/15/19 and customer has 17 completed order with us for the total amount of SAR 5541.7 

Customer History: The customer deals with us from (9/15/19) to the day and the total amount that he bought (5541.7) , and this issue from the date (11/29/20) to today has not been resolved. Please speed up the solution of the problem. 

Assistance Required: Request you to provide a refund approval of SAR 45.82 so that we can close this case. 

Thank you for your help! 

Regards, 
Omar.