Subject: Re: Process received RMA 9615750967
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Eugene ocoy <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, GauravKumar Singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Srishty Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, deepak damodaran <
Date: Fri, 8 Jan 2021 00:47:53 -0700 (MST)

Hi Jessie, 

Please assist us to get the update the below Incident id regarding the return and refund. 
Thank you for your help. 

Regards, 
Apoorv 

From: "Eugene ocoy" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Indunil Indika DiasPonna Hennadige" <[email-masked]>, "GauravKumar Singh" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Srishty Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Sent: Saturday, 2 January, 2021 14:50:34 
Subject: RE: Process received RMA 9615750967 

Hi Akshay, 

I believed this already resolved because the awb status is now closed. 

	

RETURN_ORDER 	

SALES_ORDER_NO 	

STATUS 	

COURIER_PARTNER 	

AWB_NO 	

ITEM_ID 	

CONCEPT_NAME 	

RETURN_QTY 	

RECEIVED_QTY 

1000193485 	

9615750967 	

CLOSED 	

ARA 	

46043546021 	

162869516 	

Max 	

1 	

1 

1000193485 	

9615750967 	

CLOSED 	

ARA 	

46043546021 	

162496322 	

Max 	

1 	

1 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Akshay Berry <[email-masked]> 
Sent: Saturday, January 02, 2021 11:46 AM 
To: Eugene Ocoy <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>; Gaurav Kumar (TCS) <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Srishty Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]> 
Subject: RE: Process received RMA 9615750967 

[ mailto:[email-masked] | @Gaurav Kumar (TCS) ] Any update on the below? 

The customer is following for the refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 6:12 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Indunil Indika DiasPonna Hennadige < [ mailto:[email-masked] | [email-masked] ] >; Gaurav Kumar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Srishty Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Process received RMA 9615750967 

Hi Akshay, 

Yes, its processed done, but having the same technical issue due to status still in new for process. 

	

RETURN_ORDER 	

SALES_ORDER_NO 	

STATUS 	

COURIER_PARTNER 	

AWB_NO 	

ITEM_ID 	

CONCEPT_NAME 	

RETURN_QTY 	

RECEIVED_QTY 	

RI_PACKED_DISPATCHED 

1000193485 	

9615750967 	

NEW 	

ARA 	

46043546021 	

162869516 	

Max 	

1 	

1 	

1 

1000193485 	

9615750967 	

NEW 	

ARA 	

46043546021 	

162496322 	

Max 	

1 	

1 	

1 

In reading Gaurav, Pls check and resolve the concern. However, SR have been raised for this issue . 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 6:06 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Indunil Indika DiasPonna Hennadige < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Srishty Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Process received RMA 9615750967 

[ mailto:[email-masked] | @Eugene Ocoy ] [ mailto:[email-masked] | 
@Indunil Indika DiasPonna Hennadige ] Please advise if the items are received in WH? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 4:36 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Srishty Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Process received RMA 9615750967 

External email sender, please take precaution. 

Hi Team, 

Please assist in processing the following RMA 1000193485 as the return is showing delivered under the following AWB 46043546021 

Regards 
Shakeeb 

From: "Srishty Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 5:07:24 PM 
Subject: Refund Approval 

Hi Team, 

Kindly advice for the below mentioned order numbers. 

Order #9615750967 
RMA: 1000193485 

AWB: 46043546021 ; RVP delivered no refund follow on : PG Value: 24.76 , My credit: 9.24 

Thank you for your help! 

Regards, 

Srishty 

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