Subject: Re: Refund not processed/////Order - 9618637490
From: Seeta Seeta <[email-masked]>
To: Eugene Ocoy <[email-masked]>
Cc: con loc <[email-masked]>, deepak damodaran <[email-masked]>, Rasal Rana <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, AKASH YADAV <[email-masked]>, escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 7 Jan 2021 23:23:54 -0700 (MST)

Hi Eugene, 

There is no AWB number, as the item is WWD item and the customer received missing pieces. 

As per the RMA status the item has reached warehouse. So could you please check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Eugene Ocoy" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Rasal Rana" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "AKASH YADAV" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, 7 January, 2021 18:14:40 
Subject: RE: Refund not processed/////Order - 9618637490 

Hi Seeta, 

Pls share the AWB to verify the order. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, January 07, 2021 12:59 PM 
To: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Rasal Rana <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; AKASH YADAV <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Refund not processed/////Order - 9618637490 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "AKASH YADAV" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 7 January, 2021 13:20:45 
Subject: Refund not processed/////Order - 9618637490 

Hi Team, 

Ticket number - 1897639 

Problem Statement: Refund Not Processed 

Order Date : Nov 28, 2020 

Order ID: 9618637490 

RMA: 1000364501 

Assistance Required: Need refund for customer. 

Issue Description: Returned item has reached our warehouse however refund has not processed yet. Child was also created. Please process the refund as soon as possible. 

Thanks and Regards 
Akash Yadav 

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