Subject: RE: POD/8391454092 - Homecentre
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Harshit Luthra <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, olm kuwait <[email-masked]>, Midhun Madhu <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Wasim Qureshi <[email-masked]>, ecom cskuwait <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <
Date: Thu, 7 Jan 2021 17:03:38 +0000

Hi Seeta,

Lets go ahead with the refund.

@Reddy Prasad<mailto:[email-masked]> as there has been no resolution for this case from October we will go ahead with the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 6, 2021 4:35 PM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Harshit Luthra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; olm kuwait <[email-masked]>; Reddy Prasad <[email-masked]>; Midhun Madhu <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; ecom cskuwait <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: POD/8391454092 - Homecentre

External email sender, please take precaution.
Hi Jessie,

Is there any update in the mentioned case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "harshit luthra" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 00:39:59
Subject: RE: POD/8391454092 - Homecentre

@Mohammad Shababe Quamar<mailto:[email-masked]>

Can we get this checked on urgent basis.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 7:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homecentre

External email sender, please take precaution.
Hi Jessie,

Please advise on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 December, 2020 08:31:49
Subject: Re: POD/8391454092 - Homecentre

Hi Jessie,

Still, we have not received the requested POD for the mentioned order and the case is pending since 4 months.

Kindly provide us the resolution on this soon.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "harshit luthra" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 10:12:22
Subject: RE: POD/8391454092 - Homecentre

@Harshit Luthra<mailto:[email-masked]> a kind reminder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 7:22 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homecentre
Importance: High

External email sender, please take precaution.
Hi Jessie,

Till now we have not received any update in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "harshit luthra" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 14:33:23
Subject: RE: POD/8391454092 - Homecentre

@Harshit Luthra<mailto:[email-masked]>

Another one for your help please.

This order has been placed from July 8.

We need to close this case asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 7:30 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homecentre

External email sender, please take precaution.
Hi Jessie,

Can you please assist us in the below case as we have not received any update from the concerned team.

Requesting you to look into this case on urgent basis.

Awaiting for your respons.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 13:15:06
Subject: RE: POD/8391454092 - Homocentre

@Mohamed Shabaz Khan<mailto:[email-masked]>

Please advise if we can refund this order.

We have sent multiple follow up's to get the POD however no one has replied.

Customer claims this order was not delivered and the value is KWD 40.90.

This order was placed from June and the customer has multiple orders with us from February of this year.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 10:40 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: olm kuwait <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homocentre

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 4:24:45 PM
Subject: RE: POD/8391454092 - Homocentre

Looping in @Midhun Madhu<mailto:[email-masked]> Please have a look into this.

Thanks,
Shababe Quamar

From: olm kuwait <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 9:15 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homocentre

Dear Team,

No data available in FAREYE for 3 months and above..

Kindly advise.

Azmath
________________________________
From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: 21 November 2020 09:36
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: POD/8391454092 - Homocentre

Hi @Reddy Prasad<mailto:[email-masked]>

Please have a look into this. Below mention case pending since long times.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 10:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homocentre

External email sender, please take precaution.

Hi Jessie,

Please advise further on the below case. As per Reddy, Fareye does not have data for older than 3 months.

Thank you for looking into this.

Regards,

Apoorv

________________________________

From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 November, 2020 17:49:23
Subject: RE: POD/8391454092 - Homocentre

Dear Jessie

This order is of July, Fareye is not having data more that > 3 months.

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 12:48 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: POD/8391454092 - Homocentre
Importance: High

@Reddy Prasad<mailto:[email-masked]>

Still no reply here.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 12:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homocentre
Importance: High

External email sender, please take precaution.

Hi Jessie,

Kindly assist us to close the below case.

Regards,

Fauzan

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 01:03:06
Subject: Re: POD/8391454092 - Homocentre

Hi Jessie,

Please assist in closing the below on priority. No response still.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 1:24:56 PM
Subject: RE: POD/8391454092 - Homocentre

@Reddy Prasad<mailto:[email-masked]>

Need POD for the below on urgent basis.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 12:18 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homocentre

External email sender, please take precaution.

Hi Jessie,

Please advise if any update on the below case.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 2:48:32 PM
Subject: RE: POD/8391454092 - Homocentre

@olm kuwait<mailto:[email-masked]>

Please provide the POD

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 10:38 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD/8391454092 - Homocentre

External email sender, please take precaution.

Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 08:58:24
Subject: Re: POD/8391454092 - Homocentre

Hi Team,

Kindly share with us the POD of the below order.

Order ID: 8391454092

Tracking ID: FP07101000670

Regards,

Fauzan

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "wasim qureshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 8:10:43 PM
Subject: Re: POD/8391454092 - Homocentre

Hi Team,

With reference to the order number 8391454092, the customer is claiming that he has not receive the order. However, from our side the order is marked as delivered under tracking id FP07101000670.

Can you please provide us the POD for the below order.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 5:22:10 PM
Subject: POD/8391454092

Hi Team,

Problem Statement:(POD)

Order Date : Jul 8, 2020

Order ID: 8391454092

Tracking ID: FP07101000670

Assistance Required: Need Urgent POD

Issue Description: As per tracking, the order is delivered but the customer is claiming that he has not received the order.

kindly check and provide us the POD.

Regards,

Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca4f5b0ddd501453dfa4008d8b23f9148%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455333394686436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9A2GgasJR0GtBvM%2BGsg77R9w08VpNV4kIB8EjU%2FLtEI%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca4f5b0ddd501453dfa4008d8b23f9148%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455333394716423%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FN2jgB7w7iRAr5iOUPOT%2FGFD%2BE8FrS2RouauQszlhwM%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Online Home delivery issues 8391454092(order not delivered) We have received your response for KW Customer E-Com Complaint Form
From: Karthik Thirumurthy <[email-masked]>
To: Mohamed Nagy <[email-masked]>, olm kuwait <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Hckmgr Fahaheel <[email-masked]>
Date: Tue, 27 Oct 2020 08:58:36 +0000

@Mohammad Shababe Quamar<mailto:[email-masked]> HI we checked in WMS, but we finding some technical issue, audited containers not appearing

Already we raised the SR INC0873441<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fnav_to.do%3Furi%3Dassessment_take2.do%253Fsysparm_assessable_type%3D2fab20f3db48674010af9e04db96197d%2526sysparm_assessable_sysid%3Db81a2adedb3b105034fed4bdd396190b&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd0625a3ca10349d68fbc08d87a567dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393859178805715%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F80iqKywSma3S8D6v03aiuisH6SVqUNbVzgF8E3EkJI%3D&reserved=0>

Warm Regards,

T Karthik

T : +965 2290 9909 l Extn : 2203
M : +965 97208357 /  +965 99914390
E : [email-masked]

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd0625a3ca10349d68fbc08d87a567dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393859178815712%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X1mZlWduseLFCzPtTMvOCRIVR6XQHuZ%2BwXgp9iSILwY%3D&reserved=0>

Landmark Central Market Co WLL,
PO Box 49336, Al Omariya, 85154,

Kuwait
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From: Mohamed Nagy <[email-masked]>
Sent: Monday, October 26, 2020 2:18 PM
To: Karthik Thirumurthy <[email-masked]>; olm kuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Hckmgr Fahaheel <[email-masked]>
Subject: RE: Online Home delivery issues 8391454092(order not delivered) We have received your response for KW Customer E-Com Complaint Form

Dear Team,

Kind reminder,

Regards,

Mohamed Nagy

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 4:17 PM
To: Hckmgr Fahaheel <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Home delivery issues 8391454092(order not delivered) We have received your response for KW Customer E-Com Complaint Form

Looping in @Karthik Thirumurthy<mailto:[email-masked]> @olm kuwait<mailto:[email-masked]>

Please update the below mention order status.

Thanks,

Shababe Quamar

From: Hckmgr Fahaheel <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 4:05 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Online Home delivery issues 8391454092(order not delivered) We have received your response for KW Customer E-Com Complaint Form

HI,

Please solve the below issues on very urgent basis.

Regards

Raveendran.T

Asst. Store Manager

Home Centre

Fahaheel Branch

T : +965 2391 0142

F : +965 2391 0677

M : +965  9800 1739

E : [email-masked]<mailto:[email-masked]>

Landmark Central Market Co WLL,

PO Box 49336, Al Omariya, 85154, Kuwait

https://www.homecentre.com/kw/en<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd0625a3ca10349d68fbc08d87a567dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393859178855695%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=14g%2BDaDBsOh6PJBreCdeIrGF2ox6hJY5OQGToMaAfuY%3D&reserved=0>

https://www.landmarkgroup.com/<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd0625a3ca10349d68fbc08d87a567dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393859178865690%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eyLFexOh1IT3SJfFOuD1iEcqB4jNQQscnvb3RDalLyY%3D&reserved=0>

From: Hckmgr Fahaheel
Sent: Wednesday, October 21, 2020 12:11 PM
To: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rakesh Babu <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Subject: FW: Online Home delivery issues 8391454092(order not delivered) We have received your response for KW Customer E-Com Complaint Form

Online Home delivery issues 8391454092(order not delivered)

As per customer.

She didn’t get the full order until now, but sahla shows "order delivered status".

Customer insisting order to be delivered with 48hrs or she need her money back.

No details in Warehouse and OLM Kuwait for while Enquired

Please call the customer ASAP.

Note: She was called many time to call centre after that no further communication to her.

Regards

Raveendran.T

Asst. Store Manager

Home Centre

Fahaheel Branch

T : +965 2391 0142

F : +965 2391 0677

M : +965  9800 1739

E : [email-masked]<mailto:[email-masked]>

Landmark Central Market Co WLL,

PO Box 49336, Al Omariya, 85154, Kuwait

https://www.homecentre.com/kw/en<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd0625a3ca10349d68fbc08d87a567dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393859178875685%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yy4WPsr0v%2FXmSZQ2pTiUeFYG4vcY%2FWaSWOatNpb0jI8%3D&reserved=0>

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From: JotForm [mailto:[email-masked]]
Sent: Wednesday, October 21, 2020 12:04 PM
To: Hckmgr Fahaheel <[email-masked]<mailto:[email-masked]>>
Subject: We have received your response for KW Customer E-Com Complaint Form

External email sender, please take precaution.

 <https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png>

KW Customer E-Com Complaint Form

Name

HIDAYAH ABDULKAREEM

Phone Number

+96599371850

Order ID

8391454092

Customer Email

[email-masked]<mailto:[email-masked]>

Store Code

21125

Store Manager Mobile Number’

(00965) 98001739

Store Email

[email-masked]<mailto:[email-masked]>

customer complaining

Customer did not receive his order
Home Delivery
customer doesn't have tracking id

Please fill order details to help customer with dispatching his order ASAP

Order ID: 8391450492

complaint summary

As per customer.until now she didint got the full order,but sahla shows "order delivered status". Customer insisting order to be delivered with 48hrs or she need her money back.
please do the needful.Please call the customer ASAP.

Note :She was called many time to call centre after that no further communication to her.

Order Date

10/21/2020

priority

3

Callback Required?

Yes

Now create your own JotForm - It’s free!<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jotform.com%2F%3Futm_source%3Demailfooter%26utm_medium%3Demail%26utm_term%3D202343151575045%26utm_content%3Demail_footer_text%26utm_campaign%3Dautoresponder_email_footer_new_cf_old&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd0625a3ca10349d68fbc08d87a567dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637393859178885680%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bg%2B1Cic14hpQaEd0%2FINM%2FzZ4KMwPqooeVfRCRJ9fxqU%3D&reserved=0>

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