Subject: FW: NPS based call
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>
Date: Thu, 7 Jan 2021 13:35:18 +0000

Team,

Please share the voucher with the customer.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Ahmed <[email-masked]>
Sent: Thursday, January 7, 2021 5:30 PM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Prakash Iyangar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>
Subject: Re: NPS based call

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 910-JM6A-P9XL-64NX-H|Start Date: 07.01.2021 00:00:00|End Date: 07.02.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A

Value: 50 SAR|Minimum Threshold Value: 51 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,

Mohammed Zeeshan Ahmed
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Thursday, January 7, 2021 at 5:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: NPS based call

@Mohammed Ahmed<mailto:[email-masked]> Please issue a voucher for SAR 50 threshold SAR 51 valid for 1 month for Max items only.

Order# 6260658961

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 7, 2021 3:26 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: NPS based call
Importance: High

Hi @Prakash Iyangar<mailto:[email-masked]>

Apologies for missing out on this.

@Akshay Berry<mailto:[email-masked]> can you please check and advise.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 8:18 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: NPS based call

Hi Jessie and team,

Can we please reach out to the below customers:

  1.  6260658961 : Customer mentioned that the delivery driver was rude and shouted at his wife. Can we please reach out to the customer and offer a 50 SAR goodwill voucher

Thanks
Prakash
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