Subject: Amount deduction
From: MOHAMMED FAHIM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 7 Jan 2021 06:33:52 -0700 (MST)

Hi Team, 

Problem Statement: Amount deduction 
Email id: [email-masked] - [email-masked] 
Contact number: 0566902990 

Assistance Required: Arrange a call with customer 

Issue Description: Customer shared a pdf file (atteched), as per the file it seems that the order was cancelled on validation and amount deducted four times. he did not shared the order id, and hybris not opens with his email id, however, he did not sent any details even though I asked several times. Now he want to talk with us so kindly arrange a call with the customer on above mentioned number. 

Regards, 
Fahim