Subject: Re: Drop Payment - 1695009
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, anju john <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 7 Jan 2021 04:56:09 -0700 (MST)

Hi Jessie, 

Can you please assist in getting an update on the below, we have marked it as red on the drop payment sheet as well as have added the note in column M. The bank statement as per their request has been shared on Jan 2, 2020 to Mustafa. Attaching the same again. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Saturday, January 2, 2021 2:17:44 PM 
Subject: Drop Payment - 1695009 

Hi Mustafa, 

Please find attached the Bank Statement as requested on the Drop Payment sheet/KW Finance Tracker. Please assist in getting this refund processed on priority. Transaction ID: 015422018902, Row 54 on Kuwait finance tracker - updated sheet for drop payments only. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, December 19, 2020 8:14:02 PM 
Subject: Amount deducted, order not placed 

Hi Team, 

Transaction Date - 2/6/2020 
Transaction ID - 15422018902 
Amount - 5.500 KWD 
Issue Type - Drop Payment 
CS Remarks - Amount deducted, order not placed 

Issue Description - Customer tried to place an order but failed due to some payment issue. However, the amount of 5.500 KWD got deducted from his account and he haven't received any refund for the same. We have already raised the concern on Kuwait Finance Tracker sheet but they were asking for bank statement. Please find the attached bank statement for the same below. 

Thanks 
Ishan