Subject: Re: Gift Card issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: zameer mirza <[email-masked]>, Shakeeb Arsalan <[email-masked]>, sreejith radhakrishnan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 7 Jan 2021 04:49:52 -0700 (MST)

Hi Team, 

Please assist on the below case. No response from the concerned team. As per the Gift card transaction details coming on https://giftcard.landmarkgroupgiftcard.com/eGiftCard/ - the Gift card has been used twice at Hofuf on Dec 20, 2020. The redemption amounts that are coming are SAR 200 and SAR 300. Customer is complaining that they have redeemed the the SAR 300 but they have not redeemed the SAR 200. Also attached screenshot for the same. 

We have escalated to the concerned below but no response on the same. Please assist in looking into this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "zameer mirza" <[email-masked]>, "sreejith radhakrishnan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Tuesday, December 29, 2020 1:25:10 PM 
Subject: Gift Card issue 

Hi Team, 

Card NO 1609979989911721751980608 
Pin code 1147 

Issue description: the customer got the Gift Card (PFA) and it is for 500 SAR, as per him he used 300 only 
and now he is not able to redeem the remaining 200 

Can you please check and confirm how much did the customer use from this gift card. 

Regards 
Shakeeb