Subject: RE: Arrange Call Back///Order number - 7426480356
From: Jessie Caparas <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Mohd Imran <[email-masked]>, Ali Mkhaimer <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccbackoffice <[email-masked]>, AKASH YADAV <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nour Hanayneh <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 7 Jan 2021 10:16:44 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please follow up on this call back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Rawan Barghouth <[email-masked]>
Sent: Thursday, January 7, 2021 2:10 PM
To: Mohd Imran <[email-masked]>; Ali Mkhaimer <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>; ccbackoffice <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Nour Hanayneh <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AKASH YADAV <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Arrange Call Back///Order number - 7426480356

External email sender, please take precaution.
Hi Imran,

The customer was contacted but there was no answer.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1b5089560ded4d444f6508d8b2f460a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456109962528803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ihl8y%2BGpF4q5siTe87YDHHXcXghx%2FtolkxQaWUszxjc%3D&reserved=0>
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[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Mohd Imran [mailto:[email-masked]]
Sent: Wednesday, January 6, 2021 2:30 PM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; Saeed Khawaldeh; ccbackoffice
Cc: Apoorv Joshi; Nour Hanayneh; Fauzan Musalman; Shakeeb Arsalan; AKASH YADAV; Jessie Caparas; Malik Ismail; Akshay Berry; Escalations Dxbteam; seeta.seeta
Subject: RE: Arrange Call Back///Order number - 7426480356

Hi @Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]> @Saeed Khawaldeh<mailto:[email-masked]> ,

Please call back this customer and assist

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 1:25 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AKASH YADAV <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arrange Call Back///Order number - 7426480356
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 6 January, 2021 14:08:48
Subject: Arrange Call Back///Order number - 7426480356

Hi Team.

Ticket number - 1956730
Order number - 7426480356
Customer's contact number - +973 36254038

Issue description - Customer's 3 orders in last one month has been partially cancelled hence customer is very frustrated. He wants to receive the call from top management and wants feedback on this issue. Please arrange the callback.

Thanks and Regards
Akash Yadav

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1b5089560ded4d444f6508d8b2f460a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456109962568779%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jnfGm%2FNyDJ6CLgncj0y6jb5Pcxz2O5geVXnXvP%2FSe2I%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com