Subject: Refund Not Processed // 6223265376
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 7 Jan 2021 02:59:33 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 11/09/2020 

Order ID: 6223265376 
Return Tracking ID: 46179572541 , I18BC93 
Child Ticket : 1960794 

Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 item and as per customer he handed over all 2 items to the courier team.customer is unable to provide any tracking ID. and we have not received any response from Aramex. 

but according to the hybris the refund has not been processed for items, So we request you to check as there are 5 deleted RMAs 1000003571, 1000113020, 1000113019,1000142298 , 1000148070 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque