Subject: Late refund
From: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 7 Jan 2021 02:15:34 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: ​Nov 18, 2020 
Order ID: 4515385039 
RMA: 1000201186 
Old RMA : 1000199860 
Tracking ID: RP1122200004506 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item still not collected but the customer is reporting that the item has been collected by the courier partner and the refund is still not processed since a child ticket has been created (ticket no #1953517) 

Please check and advise. 

Thank you for your help 

Regards, 
Saeedurrahman