Subject: Refund Delay - 6227346603
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 7 Jan 2021 02:03:40 -0700 (MST)

Hi Team, 

Please assist in getting the following RMA processed: 1000019966, 1000019968, we raised the following child ticket to get this processed: #1627404 and as per WH they have already processed the same from their end but it is not reflecting on hybris. On hybris the status is still showing reached warehouse. 

Please look into it and assist further. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 29, 2020 12:57:25 PM 
Subject: Refund not processed 

Hi Team, 

Subject : Refund not processed 

Return Request Placed on : 9/27/2020 
Order No: 6227346603 
RMA : 1000019966, 1000019968 
No Of The Returned Items = 4 
Assistance Required – Need Refund Initiation 

Issue description : We can see that the returned items have delivered on your end from October 5th. and as per hybris the status is " REACHED TO WAREHOUSE" 

Please check on this and initiate the refund ASAP and find the screenshot. 

Best regards, 
Shafeeque