Subject: Re: Proof of delivery: Case id - 1962702​ Order Number: 6250590144 AWB - FP1203200005925
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 7 Jan 2021 01:17:10 -0700 (MST)

Hi Team, 

Kindly assist in getting the POD for FP1203200005925, order status is showing delivered but the customer is saying they did not receive the order. Not receiving response from LMG. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 7, 2021 1:32:12 PM 
Subject: Proof of delivery: Case id - 1962702​ Order Number: 6250590144 AWB - FP1203200005925 

Hi Team, 

Problem statement - The customer has reported that he has not received his order however as per its status on Hybris it appears delivered on 12/6/2020. 

Case id - 1962702​ 
Order Number: 6250590144 
Order Created: 12/2/2020 
AWB - FP1203200005925 

Assistance required: Proof of delivery 

Regards, 
Manish