Subject: RE: Wrong Order Status - Order 6225574196/6226833579/6227445050 - MOC 14358813
From: Mohammad Ayaz <[email-masked]>
To: ArishLaila <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>, Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Osam <[email-masked]>, Atul Arora <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Karim Asklany <[email-masked]>, Mohammad Musaed <[email-masked]>, "Taha Yahya, Ahmed. Algaadabi" <[email-masked]>, Ramesh Gottimukkala <
Date: Thu, 7 Jan 2021 08:01:10 +0000

Dear @ArishLaila<mailto:[email-masked]>,

As per your request we have opened the shipment and only 27 items are available inside it.

Below are the details.

AWB
ITEM ID
QTY
46476080792
162065847
1
46476080792
162293324
1
46476080792
162102916
1
46476080792
161906556
1
46476080792
162061352
1
46476080792
162309804
1
46476080792
162065963
1
46476080792
162492122
1
46476080792
162065972
1
46476080792
161578299
1
46476080792
162130384
1
46476080792
161896536
1
46476080792
161904157
1
46476080792
162142616
1
46476080792
162348375
1
46476080792
161904066
1
46476080792
162611979
1
46476080792
162199720
1
46476080792
162438006
1
46476080792
161203104
1
46476080792
161612158
1
46476080792
162092128
1
46476080792
161578559
1
46476080792
162492127
1
46476080792
162135064
1
46476080792
162454238
1
46476080792
BS NO ITEM ID
1
TOTAL
27

Regards,
Mohammad Ayaz

From: ArishLaila <[email-masked]>
Sent: Thursday, January 7, 2021 9:27 AM
To: Abdulrahman Mohamad (SA) <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Osam <[email-masked]>; Atul Arora <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Karim Asklany <[email-masked]>; Mohammad Musaed <[email-masked]>; Taha Yahya, Ahmed. Algaadabi <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; M Ataullah <[email-masked]>; asjad hussain <[email-masked]>; Imran Masih <[email-masked]>
Subject: RE: Wrong Order Status - Order 6225574196/6226833579/6227445050 - MOC 14358813

Hi Mohamed

we have received the shipment.

@Mohammad Ayaz<mailto:[email-masked]>- Please update received item status.

From: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 9:04 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status - Order 6225574196/6226833579/6227445050 - MOC 14358813

External email sender, please take precaution.
Dear,

Collection will be arranged under Collection Reference L27E576

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487455820%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IejrFBcpuWBYJt4GpUXbwVln6a0jLIQuqLetCPK4BXU%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487465811%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MJ19sMZhZgppw4l4B4CU8OQuNIzv8tymq2KIoo5VNtw%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487465811%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TsY2YunfLQKyoa0%2BLBbkbhEEctYNQVsx%2Fv1Vzaa3GxM%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 5:28 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status - Order 6225574196/6226833579/6227445050 - MOC 14358813
Importance: High

Dear @Abdulrahman Mohamad (SA)<mailto:[email-masked]>, @ArishLaila<mailto:[email-masked]>,

Kindly find the AWB Number 46476080792, with collection ref L247963.
The customer will return 28 Item as follow :

-162348375 - - Sasha Animal Texture Tote Bag with Pearl Detail   (LIFESTYLE)

-162142616 - - Steve Madden Solid Satchel Bag with Flap Closure and Sling Strap   (SMINTERNATIONAL)

-162309804 - - Le Confort Printed Satchel Bag with Chain Handle and Detachable Strap  (SMINTERNATIONAL)

-161904066 - - ELLE Satchel Bag with Detachable Sling Strap   (SHOEMART)

-162065963 - - Kappa Textured Floaters with Hook and Loop Closure   (SHOEMART)

-162065972 - - Kappa Textured Floaters with Hook and Loop Closure   (SHOEMART)

-162293324 - - Kappa Textured Low Top Walking Shoes   (SHOEMART)

-162293308 - - Kappa Textured Low Top Walking Shoes   (SHOEMART)

-162065847 - - Kappa Boy's Textured Walking Shoes   (SHOEMART)

-161904157 - - ELLE Crossbody Bag with Detachable Strap   (SHOEMART)

-161896536 - - ELLE Textured Satchel Bag   (SHOEMART)

-161578559 - - Sustainable Printed Shirt with Long Sleeves and Complete Placket   (SPLASH)

-161612158 - - Sustainable Slim Fit Polo T-shirt with Contrast Collar   (SPLASH)

-161203104 - - Lee Cooper Shirt with Short Sleeves and Zip Closure   (SPLASH)

-162492122 - - Sustainable Printed Polo T-shirt with Short Sleeves   (SPLASH)

-161578299 - - Sustainable Slim Fit Printed Polo Neck T-shirt with Short Sleeves   (SPLASH)

-162492127 - - Sustainable Printed Polo T-shirt with Short Sleeves   (SPLASH)

-162092128 - - Eligo Textured Shirt with Mandarin Collar and Long Sleeves   (BABYSHOP)

-162611979 - - Juniors Textured Sweater with Long Sleeves and Hood   (BABYSHOP)

-162130384 - - Flat Sandals with Striped Bow Accent   (SHOEMART)

-162061352 - - ANTA Lace-Up Running Shoes   (SHOEMART)

-161906556 - - PUMA Lace Up Low Top Sneakers   (SHOEMART)

-162199720 - - Bossini Printed Shirt with Long Sleeves and Chest Pocket   (BABYSHOP)

-162438006 - - Bossini Solid Shorts with Pocket Detail   (BABYSHOP)

-162135055 - - Juniors Printed Collared Shirt with Short Sleeves QTY 2  (BABYSHOP)

-162135064 - - Juniors Printed Collared Shirt with Short Sleeves   (BABYSHOP)

-162454238 - - Lee Cooper Printed Polo T-shirt with Short Sleeves   (BABYSHOP)

@ArishLaila<mailto:[email-masked]>, once they reached our end kindly notify me.

Regards,

Mohamed Nagy

From: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 4:44 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status

External email sender, please take precaution.
Dear,

I did not talk to you on call, however if you nee collection please create an AWB and collection reference and we shall arrange.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487475806%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wUzW5ruvPOaos2ThGa5FYYU062RPmjtOq6ux8TYo6zc%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487475806%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=09w0wLAw5vEENC9W11yfz5DxctuF7xMm3AxeF9scq7s%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487485803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wud6%2Fp1s5rBo2gO1GB%2F0zi0WDq%2FF1umqY%2FmFMkjfg7w%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 2:56 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Abdulrahman Mohamad (SA)<mailto:[email-masked]>- as discussed over call please update here item details which collected from customer end with POD

From: ArishLaila
Sent: Thursday, December 24, 2020 11:02 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status

Hi Mohamed Nagy

Create a manual AWB for item collection.

Dear @Abdulrahman Mohamad (SA)<mailto:[email-masked]>- need your support on this issue.

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 6:23 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status
Importance: High

Dear @Ramesh Gottimukkala<mailto:[email-masked]>,

Kindly advice regarding the updates for this issue, as the case now is coming from the ministry of commerce.

Kindly arrange the manual Collection for the items and inform us to do the manual refund.

Appreciate your prompt action as the case is critical and the ministry want it to be resolved the soonest,

Regards,
Mohamed Nagy

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 2:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Order Status

Jessi

Will do RCA And update you

Thanks

Regards

RGV
Assistant Manager Lastmile operation
2nd Floor l Landmark Arabia I
Riyadh Gallery Mall I Riyadh
Kingdom of Saudi Arabia
+966-567299089

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 1:33:53 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Order Status

@Ramesh Gottimukkala<mailto:[email-masked]>

These orders have been marked as NDR by mistake by the courier team FYI.

These are all COD orders. Now, we will need to arrange for a collection manually once the returned items have reached the warehouse, we will need to do a manual bank transfer refund.

@Atul Arora<mailto:[email-masked]> for your approval as well please.

These are all the orders which the customer wants to return with the total amount.

Order ID: 6225574196

-162348375 - - Sasha Animal Texture Tote Bag with Pearl Detail   (LIFESTYLE) (SAR130)

-162142616 - - Steve Madden Solid Satchel Bag with Flap Closure and Sling Strap   (SMINTERNATIONAL) (SAR221)

-162309804 - - Le Confort Printed Satchel Bag with Chain Handle and Detachable Strap  (SMINTERNATIONAL) (SAR197)

-161904066 - - ELLE Satchel Bag with Detachable Sling Strap   (SHOEMART) (SAR69)

-162065963 - - Kappa Textured Floaters with Hook and Loop Closure   (SHOEMART) (SAR77)

-162065972 - - Kappa Textured Floaters with Hook and Loop Closure   (SHOEMART) (SAR77)

-162293324 - - Kappa Textured Low Top Walking Shoes   (SHOEMART) (SAR159)

-162293308 - - Kappa Textured Low Top Walking Shoes   (SHOEMART) (SAR159)

-162065847 - - Kappa Boy's Textured Walking Shoes   (SHOEMART) (SAR127)

-161904157 - - ELLE Crossbody Bag with Detachable Strap   (SHOEMART) (SAR69)

-161896536 - - ELLE Textured Satchel Bag   (SHOEMART) (SAR69)

-161578559 - - Sustainable Printed Shirt with Long Sleeves and Complete Placket   (SPLASH) (SAR60)

Total price of the items is SAR1414

Order ID: 6226833579

-161612158 - - Sustainable Slim Fit Polo T-shirt with Contrast Collar   (SPLASH) (SAR40)

-161203104 - - Lee Cooper Shirt with Short Sleeves and Zip Closure   (SPLASH) (SAR44)

-162492122 - - Sustainable Printed Polo T-shirt with Short Sleeves   (SPLASH) (SAR59)

-161578299 - - Sustainable Slim Fit Printed Polo Neck T-shirt with Short Sleeves   (SPLASH) (SAR40)

-162492127 - - Sustainable Printed Polo T-shirt with Short Sleeves   (SPLASH) (SAR59)

-162092128 - - Eligo Textured Shirt with Mandarin Collar and Long Sleeves   (BABYSHOP) (SAR42)

-162611979 - - Juniors Textured Sweater with Long Sleeves and Hood   (BABYSHOP) (SAR54)

Total price of the items is SAR329

Order ID: 6227445050

-162130384 - - Flat Sandals with Striped Bow Accent   (SHOEMART) (SAR49)

-162061352 - - ANTA Lace-Up Running Shoes   (SHOEMART) (SAR162)

-161906556 - - PUMA Lace Up Low Top Sneakers   (SHOEMART) (185)

-162199720 - - Bossini Printed Shirt with Long Sleeves and Chest Pocket   (BABYSHOP) (SAR42)

-162438006 - - Bossini Solid Shorts with Pocket Detail   (BABYSHOP) (SAR42)

-162135055 - - Juniors Printed Collared Shirt with Short Sleeves QTY 2    (BABYSHOP) (SAR58)

-162135064 - - Juniors Printed Collared Shirt with Short Sleeves   (BABYSHOP) (SAR29)

-162454238 - - Lee Cooper Printed Polo T-shirt with Short Sleeves   (BABYSHOP) (SAR29)

Total price of the items is SAR596

They all belong to 1 customer.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 9:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya, Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Order Status
Importance: High

External email sender, please take precaution.

Hi Jessie,

Kindly assist on the below case.

Regards,

Fauzan

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Osam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Taha Yahya, Ahmed. Algaadabi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 6:37:37 AM
Subject: Re: Wrong Order Status

Hi Jessie,

Please find the all items details in each order with the concept and total price.

Order ID: 6225574196

-162348375 - - Sasha Animal Texture Tote Bag with Pearl Detail   (LIFESTYLE) (SAR130)

-162142616 - - Steve Madden Solid Satchel Bag with Flap Closure and Sling Strap   (SMINTERNATIONAL) (SAR221)

-162309804 - - Le Confort Printed Satchel Bag with Chain Handle and Detachable Strap  (SMINTERNATIONAL) (SAR197)

-161904066 - - ELLE Satchel Bag with Detachable Sling Strap   (SHOEMART) (SAR69)

-162065963 - - Kappa Textured Floaters with Hook and Loop Closure   (SHOEMART) (SAR77)

-162065972 - - Kappa Textured Floaters with Hook and Loop Closure   (SHOEMART) (SAR77)

-162293324 - - Kappa Textured Low Top Walking Shoes   (SHOEMART) (SAR159)

-162293308 - - Kappa Textured Low Top Walking Shoes   (SHOEMART) (SAR159)

-162065847 - - Kappa Boy's Textured Walking Shoes   (SHOEMART) (SAR127)

-161904157 - - ELLE Crossbody Bag with Detachable Strap   (SHOEMART) (SAR69)

-161896536 - - ELLE Textured Satchel Bag   (SHOEMART) (SAR69)

-161578559 - - Sustainable Printed Shirt with Long Sleeves and Complete Placket   (SPLASH) (SAR60)

Total price of the items is SAR1414

Order ID: 6226833579

-161612158 - - Sustainable Slim Fit Polo T-shirt with Contrast Collar   (SPLASH) (SAR40)

-161203104 - - Lee Cooper Shirt with Short Sleeves and Zip Closure   (SPLASH) (SAR44)

-162492122 - - Sustainable Printed Polo T-shirt with Short Sleeves   (SPLASH) (SAR59)

-161578299 - - Sustainable Slim Fit Printed Polo Neck T-shirt with Short Sleeves   (SPLASH) (SAR40)

-162492127 - - Sustainable Printed Polo T-shirt with Short Sleeves   (SPLASH) (SAR59)

-162092128 - - Eligo Textured Shirt with Mandarin Collar and Long Sleeves   (BABYSHOP) (SAR42)

-162611979 - - Juniors Textured Sweater with Long Sleeves and Hood   (BABYSHOP) (SAR54)

Total price of the items is SAR329

Order ID: 6227445050

-162130384 - - Flat Sandals with Striped Bow Accent   (SHOEMART) (SAR49)

-162061352 - - ANTA Lace-Up Running Shoes   (SHOEMART) (SAR162)

-161906556 - - PUMA Lace Up Low Top Sneakers   (SHOEMART) (185)

-162199720 - - Bossini Printed Shirt with Long Sleeves and Chest Pocket   (BABYSHOP) (SAR42)

-162438006 - - Bossini Solid Shorts with Pocket Detail   (BABYSHOP) (SAR42)

-162135055 - - Juniors Printed Collared Shirt with Short Sleeves QTY 2    (BABYSHOP) (SAR58)

-162135064 - - Juniors Printed Collared Shirt with Short Sleeves   (BABYSHOP) (SAR29)

-162454238 - - Lee Cooper Printed Polo T-shirt with Short Sleeves   (BABYSHOP) (SAR29)

Total price of the items is SAR596

Regards,

Fauzan

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Osam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Taha Yahya, Ahmed. Algaadabi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 10:10:17 AM
Subject: RE: Wrong Order Status

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Mention the items that needs to be returned on each order, concept and total.

We would need to do this manually.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 6:16 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Osam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Taha Yahya Ahmed. Algaadabi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Wrong Order Status
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the below orders. The order delivered to customer. now customer want to return some items. kindly check and assist us on this case.

Regards,

Fauzan

________________________________

From: "Osam" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Taha Yahya Ahmed. Algaadabi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 6:38:54 AM
Subject: Wrong Order Status

Hi Team,

Problem Statement: Wrong Order Status

Ticket id:1794441

1-

Order Date :Sep 19, 2020

Order ID:6225574196

2-

Order Date :Sep 24, 2020

Order ID:6226833579

3-

Order Date :Sep 25, 2020

Order ID:6227445050

Issue Description: Customer  is claiming that he received the orders and wants to return some of the items but it is still showing in the Hybris that the orders are Not-Delivered, so kindly check and do the needful.

Regards,

Osam Qaid

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487495796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l98wP8QsYopnKHrVVty3S%2BeCdycb6PAiEf0rB1LM7ug%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmohammad.ayaz%40landmarkgroup.com%7Cfbb2a63fedb749d2793e08d8b2d54d1f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455976487505790%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ji4Jzu6grw%2FjHR8fUeminYl8KXQD7tarN%2B1O6mjHj6U%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com