Subject: RE: pod 9613839966
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Avnish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>, Dipesh Regmi <[email-masked]>, Vaibhav Ohri <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Musaed <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 7 Jan 2021 06:53:04 +0000

Hi @Avnish<mailto:[email-masked]>,

Please approve to refund the customer manually for AED 294 as the customer claims the order is not delivered and the courier is unable to provide the proof of delivery.

This is the customer’s second order with us since September 2020.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Thursday, January 7, 2021 9:49 AM
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>; Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]>; Anwar P. Panery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: pod 9613839966

External email sender, please take precaution.
Hi Akshay,

Till now we have not received the POD.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ashish karini" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "anwar panery" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 21:19:52
Subject: RE: pod 9613839966

@Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]> Please provide POD.

Order ID:9613839966
Tracking ID: FP111220002991

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 7:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: pod 9613839966

External email sender, please take precaution.
Hi Team,

Please assist in getting the POD on the below case, not receiving a response from the concerned.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "anwar panery" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Stephanie Escarpe" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 3:56:45 PM
Subject: Re: pod 9613839966

Hi Team,

Requesting you to kindly provide us the POD on urgent basis for mentioned AWB, Because as per the customer he didn't received the entire order.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 28 December, 2020 15:53:11
Subject: Re: pod 9613839966

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 December, 2020 13:20:24
Subject: pod

Hi Team,

Problem Statement: Need POD
Order Date :Nov 12, 2020
Order ID:9613839966
Tracking ID: FP111220002991
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 12/11/2020 and as per Fareye  website the order delivered to customer on 14/11/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Tawfik

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com