Subject: RE: Customer lost the order at the store - 9624310487
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 7 Jan 2021 06:49:30 +0000

@Seeta Seeta<mailto:[email-masked]> Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Thursday, January 7, 2021 9:55 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Customer lost the order at the store - 9624310487

External email sender, please take precaution.
Hi Team,

Can you please advise us what can be done in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 January, 2021 04:47:53
Subject: Customer lost the order at the store - 9624310487

Hi Team,

With regards to Order ID 9624310487, the customer went to Marina Mall, Abu Dhabi on Dec 31 around 1:00 PM for the collection of the order. The customer has to do some extra shopping and left the order in the store.

Later on they forgot to collect the order from the store and went home. When they realized, they came back at the store, but unable to find their order. The store was unable to trace the order. The customer asked the store team and the security as well, and they replied that someone else have taken the order and we can't help you now.

The customer is with us since June 2019 and this was his 23rd order with us. The order value is AED 75.00.

Kindly advise on how to proceed with this complaint.

Regards,
Nikhil.

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