Subject: Re: Urgent collection needed. 46395701015
From: JUHI GOEL <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 6 Jan 2021 22:56:46 -0700 (MST)

Please take a look at ticket #1580470 

Hi Team, 

Problem Statement: Late collection 
Order Date : Sep 23, 2020 
Order ID: 6226517993 
New Tracking ID: 46395701015 
Collection reference: L2702F7 

Customer's contact number: +966534246125 

Assistance Required: Need collection. 

Issue Description: Need urgent collection to be arranged from customer. 
Request you to look into this and do the needful. 

Regards, 
Juhi 

From: "FarEye Support" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "juhi goel" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 16:24:39 
Subject: Re: Re: Urgent Reference Id needed. 46395701015 

Dear Shakeeb, 

The collection reference number for the shared AWB number is L2702F7. 

As of now, we are proceeding with the ticket # 187911 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/3e019eb9547ad65a64a94dff848d11c9d875575218950f87a49e0385cffafca2 | https://fareye.freshdesk.com/public/tickets/3e019eb9547ad65a64a94dff848d11c9d875575218950f87a49e0385cffafca2 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Prabhjot Kaur , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Wed, 30 Dec at 3:10 PM , FarEye Support <[email-masked]> wrote: 
Dear Shakeeb, 

Thanks for contacting FarEye!! 
We have received your concern regarding the collection reference number. We are working on the same and will update you soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/3e019eb9547ad65a64a94dff848d11c9d875575218950f87a49e0385cffafca2 | https://fareye.freshdesk.com/public/tickets/3e019eb9547ad65a64a94dff848d11c9d875575218950f87a49e0385cffafca2 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Prabhjot Kaur , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Wed, 30 Dec at 3:08 PM , Shakeeb Arsalan <[email-masked]> wrote: 
Hi Team 

Please provide the alphanumeric collection reference of the following AWB 46395701015 

Regards 
Shakeeb 

BQ_END

187911:211857