Subject: Re: Re: order status not updated - 6258510591
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 07 Jan 2021 01:09:29 +0000

Dear Shakeeb,      We are proceeding with the ticket # 188788 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b32744574d77daa91bf8bf49b6cac35404c51bbfae2c0ba202f3d0d2fec8a17 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.      Thanks and Regards,       Aseem Mathews   Technical Engineer | FarEye   Call: +91 70-6595-6595|| www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 6 Jan at 12:57 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 

Please reply so that we can proceed further. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b32744574d77daa91bf8bf49b6cac35404c51bbfae2c0ba202f3d0d2fec8a17 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Mon, 4 Jan at 10:57 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 Please provide your feedback as per the previous mail. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b32744574d77daa91bf8bf49b6cac35404c51bbfae2c0ba202f3d0d2fec8a17 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Sun, 3 Jan at  8:40 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 ​Greetings! 
   
 We would like to inform you that we haven't received delivered status from saudi post. 
   
 Please check and let us know for further assistance. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b32744574d77daa91bf8bf49b6cac35404c51bbfae2c0ba202f3d0d2fec8a17 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Sun, 3 Jan at  8:29 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team,   Order ID: 6258510591 
 Tracking ID: CRDSAL0138173820  The order was delivered to the customer on  Tuesday, 29 December, 2020, However the status of the order has not been updated yet.  Please get the status updated in order to enable the customer to create a return request. 

   

From: "mohammed fahim" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Sunday, January 3, 2021 4:09:07 PM Subject: order status not updated - 6258510591 

 
Hi Team,  Problem Statement: order status not updated  Order Date : Dec 27, 2020 Order ID: 6258510591 Tracking ID: CRDSAL0138173820   (SAUDIPOST)  Assistance Required: update the status   Issue Description: Customer want to return some items but he can not do that as the order status not updated. Kindly confirm and update the order status.

​ Regards Fahim