Subject: Re: Collection Delay - 6243927130
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 07 Jan 2021 00:24:52 +0000

Dear Apoorv,     As per your concern, the collection reference number for the AWB- 46399601032 is shared below:     {"status":200,"reference_id":"1000416078","timestamp":1609948086723,"execution_time":2942,"items_track_details":[{"tracking_number":"46399601032","label_url":"","carrier_code":"ARAMEX","order_number":"1000416078"}],"info":{"originEntity":null,"productGroup":null,"ID":"A06B6B1","GUID":"36f00be0-51c2-4260-979c-4e858b7155a4"}}          As of now, we are proceeding with the ticket # 189948 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/26443a538960bb5f633401017ab3913402cc7fd59ed92b41e140364c1cb0a19a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.      Thanks and Regards,       Aseem Mathews   Technical Engineer | FarEye    Call: +91 70-6595-6595|| www.getfareye.com            Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 6 Jan at  9:45 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 

 Greetings! 
   
 We have received your concern regarding the collection reference and will update you soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/26443a538960bb5f633401017ab3913402cc7fd59ed92b41e140364c1cb0a19a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               

   
 Thanks & Regards, 

 

Subham Sikdar,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Wed, 6 Jan at  9:23 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to the order number: 6243927130 
 AWB: 46399601032 
   
 Kindly share the collection ref for the above AWB. 
   
 Thank you for your help! 
   
 Regards, Apoorv