Subject: Re: Refund approval
From: "Osam Thabit. Qaid" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 6 Jan 2021 14:05:51 -0700 (MST)

Hi Team, 

Any updates for this case? 

Regards, 
Osam 

From: "Osam Thabit. Qaid" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 02:13:00 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : 1860642 
Order Date : Dec 9, 2020 
Order ID: 9621062300 
Tracking ID : FP120920000294 
Total Price : AED 158.00 

Issue Description : The Customer placed the order on Dec 9, 2020, and it is pending since then, 12/10/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 
Case history : The customer reached out to us on 11 Dec 2020 and since then the issue was escalated to the courtier team for the POD but we got no response from them. 
Customer's history : the customer is with us since 3/30/20 and this is third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Osam