Subject: RE: Ecomm : COD Cancelled but member has confirmed item has delivered
From: Thiyagarajan Arumugam <[email-masked]>
To: Monika Garg <[email-masked]>, Apoorv Joshi <[email-masked]>, TCS ShukranTeam <[email-masked]>, Ivyjane Sandiego <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shukran Happiness <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Anshul Virmani <[email-masked]>, Sankar T <[email-masked]>, Suhas Bennikal <[email-masked]>
Date: Wed, 6 Jan 2021 20:12:49 +0000

Hello Monika,

Member Card Number: 1700000174998192
Order ID: 6235557156
Order#6235557156 is delivered and all the related shukran processes are also successful and unable to find anything suspicious from ecom end. Can you please help us to understand why Siebel marked this order as "COD Cancelled" when no cancellation was published by ecom ? And in which all scenarios order is updated as cancelled in Siebel. Please check from your end and revert on this.

As I've already mentioned in my issue list, I'm chasing both ecomm & SIEBEL team for the root cause, I actually came across many cases where transactions are randomly getting marked as "COD Cancelled".

-Thiyagu

From: Monika Garg <[email-masked]>
Sent: Monday, January 4, 2021 7:44 PM
To: Thiyagarajan Arumugam <[email-masked]>; Apoorv Joshi <[email-masked]>; TCS ShukranTeam <[email-masked]>; Ivyjane Sandiego <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shukran Happiness <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Anshul Virmani <[email-masked]>; Sankar T <[email-masked]>; Suhas Bennikal <[email-masked]>
Subject: Re: Ecomm : COD Cancelled but member has confirmed item has delivered

External email sender, please take precaution.
Hi @Thiyagarajan Arumugam<mailto:[email-masked]>,

Please find the details for both the below orders:

Member Card Number: 1700000174998192
Order ID: 6235557156
Order#6235557156 is delivered and all the related shukran processes are also successful and unable to find anything suspicious from ecom end. Can you please help us to understand why Siebel marked this order as "COD Cancelled" when no cancellation was published by ecom ? And in which all scenarios order is updated as cancelled in Siebel. Please check from your end and revert on this.

JIRA: https://landmark.atlassian.net/browse/REL-130006?oldIssueView=true<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-130006%3FoldIssueView%3Dtrue&data=04%7C01%7Cthiyagarajan.arumugam%40landmarkgroup.com%7C8fb69c543d6541342d7708d8b0c79474%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637453718523760214%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y616mf2%2BEl%2BGGJ7%2Fg5kcVjRTLIXZo2z2zupanHPFnEs%3D&reserved=0>

Member Card Number: 1700000336513373
Order ID: LMSKSOS6246049646
Order#6246049646 is cancelled by customer himself and status is updated in hybris too. Customer has not burnt any shukrans for this and no points are posted. If customer is claiming that he has received the order, we would need a proof for the same to analyse it further. This is already being tracker under
JIRA https://landmark.atlassian.net/browse/REL-131656?oldIssueView=true<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-131656%3FoldIssueView%3Dtrue&data=04%7C01%7Cthiyagarajan.arumugam%40landmarkgroup.com%7C8fb69c543d6541342d7708d8b0c79474%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637453718523770205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9v3Hl%2BymbtmmXbAtQ4GayzKrbxsegbDSjSXx14sXLIA%3D&reserved=0>.
[Thiyagu] This has been taken care by manual credit!

Thanks & regards,
Monika Garg

From: Monika Garg <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 3 January 2021 at 3:19 PM
To: Thiyagarajan Arumugam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>, Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>
Cc: "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shukran Happiness <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Anshul Virmani <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ecomm : COD Cancelled but member has confirmed item has delivered

Hi @Thiyagarajan Arumugam<mailto:[email-masked]>

We will check on these cancelled status orders and revert with udpates.

Thanks & regards,
Monika Garg

From: Thiyagarajan Arumugam <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 3 January 2021 at 2:35 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>, Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>, Monika Garg <[email-masked]<mailto:[email-masked]>>
Cc: "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shukran Happiness <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Anshul Virmani <[email-masked]<mailto:[email-masked]>>
Subject: Ecomm : COD Cancelled but member has confirmed item has delivered

++@Monika Garg<mailto:[email-masked]> @Anshul Virmani<mailto:[email-masked]>

Team, I can see second complaint with same case.

Member is claiming order has been delivered but both SIEBEL & Hybris has marked as "COD Cancelled" hence no points were given.

Please double confirm on these two case if these are cancelled by member but still they are looking for Shukran points?

Member Card Number: 1700000336513373
Order ID: LMSKSOS6246049646

Member Card Number: 1700000174998192
Order ID: 6235557156

-Thiyagu

From: Thiyagarajan Arumugam
Sent: Sunday, January 3, 2021 11:32 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>; Ivyjane Sandiego <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shukran Happiness <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shukran point issue: Case id - 1859854, order 6235557156

Hello @Apoorv Joshi<mailto:[email-masked]>,

If Order is marked as cancelled in SIBEEL then it may not process to credit points. Can you tell me how much point he suppose to get for this order? Please also double if order is delivered to customer?

@TCS ShukranTeam<mailto:[email-masked]> - I know its pretty late request. Can we identify how this order is marked as cancelled while hybris has delivered status?

@Ivyjane Sandiego<mailto:[email-masked]> - Once @Apoorv Joshi<mailto:[email-masked]> confirmed on the delivery status and number of eligible points please credit them in Max bucket.

-Thiyagu

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 3:40 PM
To: Thiyagarajan Arumugam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Shukran point issue: Case id - 1859854, order 6235557156

External email sender, please take precaution.
Hi Thiyagarajan,

Please find the attached screenshot and assist us to get the shukran points posted for the order id - 6235557156

Thank you  for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 16:58:50
Subject: Shukran point issue: Case id - 1859854, order 6235557156

Hi Team,

Case id - 1859854
Jira link: https://landmark.atlassian.net/browse/REL-130006<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-130006&data=04%7C01%7Cthiyagarajan.arumugam%40landmarkgroup.com%7C8fb69c543d6541342d7708d8b0c79474%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637453718523770205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=W2DKf5PKen21sMoUL05EyEZ6h4mcIXRTd9p9qkxRafM%3D&reserved=0>

Jira team's response: Shukran points still not added, as the payment shows cancelled as per Siebel.

The customer has received his order successfully and the Shukran card was linked on 04/18/2020 but still the Shukran point are not added in the customer account for this order 6235557156.

Shukran Card Number: 1700000174998192

So we request you please do the needful.

Regards
Rehan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com