Subject: RE: C&C Delay - 9624817623
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 6 Jan 2021 15:28:33 +0000

@Jainul Ameer Mohammed Hussain<mailto:[email-masked]> Could you please assist here to locate the shipment physically in the store as per the WH it is sent on December 28th.

Order number: 9624817623
Store Code: Splash21168

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 6, 2021 6:51 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: C&C Delay - 9624817623

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9624817623

Order placed on Dec 27, 2020 and the order status is still showing ready to ship. We have checked with WH under child ticket: 1939403 and they have advised us that the items have already been handed over to the store. As per store they are saying they have not received the items at the store.

Please look into this and advise. Customer still wish to receive this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 4:49:53 PM
Subject: Missing order #9624817623

Hi Team,

Problem Statement: Missing order
with reference to order number: 9624817623
Child Ticket: 1939403
Order date: Dec 27, 2020
Store code: Splash21168

Issue Description:The order is placed on Dec 27, 2020 but till now READY_TO_SHIPPED

As per WH: Order has shipped on Dated 28-Dec-2020.

As the store: Order not received in store.

Kindly check and do the needful.

Regards,
Samer

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