Subject: Refund approval/Quality issue: Case id - 1940453 Order ID: 9783681580 Tracking ID: FP0521001013
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 6 Jan 2021 05:51:36 -0700 (MST)

Hi Team, 

Problem Statement: Item seems burnt and got damaged as per the customer 

Order Date: 5/20/2020 
Delivery Date: 5/23/2020 
Case id - 1940453 
Order ID: 9783681580 
Tracking ID: FP0521001013 

Item name: 162384897 - - Tommee Tippee Electronic Steriliser 
Item cost: AED 319.00 

Assistance Required: Refund approval/Quality issue 

Issue Description: The customer has reported to us that he that purchased the tommee tippee sterilizer a few month back and started using it recently and had come across brown burn out-like plate. He cleaned it a couple of times and it keeps coming back. It starts by looking like limescale deposit and then turns out as burn out. He has to constantly clean it everyday before sterilizing bottles. The customer is not satisfied as he tried many times to maintain it but it seems to be coming back. 

Case history: The customer has reported the issue on 13/12/20200 and we have asked to share the images for the same. For reference we have attached the same. 

Customer History: The customer has completed total 3 orders worth AED 3162.00 since 5/20/2020. 

Regards, 
Manish