Subject: Re: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 6 Jan 2021 05:35:32 -0700 (MST)

Hi Imran, 

Kindly assist us to in getting the further updates on the return and refund as the case has been pending since 8 Nov, 2020. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 18:15:18 
Subject: RE: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675 

Hi [ mailto:[email-masked] | 
@Ksaconloc Returns ] [ mailto:[email-masked] | 
@ArishLaila ] , 

Can we get an update on this please. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 30, 2020 1:16 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case. As per oracle we have not received any items and as per child ticket: 1919261, no response from WH, we tried checking with them if they have received the items. Customer is insisting he has returned the items already. Refund amount is SAR 431.10. 

Item returned: 162056821 - - Juniors Jazz Baby Stroller, Concept: Babyshop 

Customer does not have return tracking nor return receipt for the same. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 30, 2020 2:39:33 PM 
Subject: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675 

Hi Team, 

Kindly note that we are not getting any response on the child ticket. 

Problem statement: Refund Not initiated yet 

Case id - 1665030 

Child ticket - 1919261 

Order Number: 6212256675 

Order Created: 7/28/2020 

Tracking id - 46377764090 

Return request created: 11/7/2020 

RMA - 24273010 

AMount needs to be refunded: SAR 431.10 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 11 Nov 2020 still the refund for the same has not been initiated. 

Regards, 

Manish 

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