Subject: FW: WWD Return / Order number - 8214065786
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Cc: Fauzan Ahmad, Musalman" <[email-masked]>, AKASH YADAV <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 6 Jan 2021 12:33:50 +0000

Hi Sachin,

Kindly provide approval to accept below return.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mohd Imran
Sent: Wednesday, January 6, 2021 4:06 PM
To: Harshit Luthra <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; AKASH YADAV <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: WWD Return / Order number - 8214065786

Hi Harshit,

Kindly provide approval to accept below return.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 3:12 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; AKASH YADAV <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Return / Order number - 8214065786

External email sender, please take precaution.
Hi Team,

Kindly assist in checking with the Homecentre WWD team regarding the below case. Customer wish to return the item. We have already escalated as per the matrix but receiving no response from the concerned.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 3:09:07 PM
Subject: WWD Return / Order number - 8214065786

Hi Team,

Order Date : Nov 13, 2020
Order ID:8214065786
Item ID:161979714
​
Issue Description:

Customer order the Delta Canton Toddler Bed. As per description suitable mattress for this bed would be of size 140×70 cm. Customer bought the mattress of same size but is is not fit on bed. Image has been provided by the customer.
​
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Thanks and Regards
Akash Yadav

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