Subject: RE: Refund approval // 1956804
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MOHD SALMAN <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 6 Jan 2021 12:22:36 +0000

Hi Seeta,

Please raise it to JIRA to check details or if it can be updated on hybris.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 5, 2021 7:08 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MOHD SALMAN <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund approval // 1956804
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "MOHD SALMAN" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 January, 2021 03:40:12
Subject: Refund approval

Hi Team,

Problem Statement:  Not Refund for cancelled order #6203187031
Ticket #1956804

Issue Description: Customer informed us that he/she placed order for a baby bed 7 months ago, the item got cancelled but he/she did not get the refund back, but as per the hybris there is no data under the given order number with attached screenshot nor he/she told us the price of the item.
so we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Mohd Salman

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