Subject: RE: late collection-6241127236
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 6 Jan 2021 12:00:47 +0000

Hi Apoorv,

As case is pending from 2 months, please proceed with goodwill gesture.

Considering refund is of SAR 104.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 6, 2021 2:53 PM
To: Jessie Caparas <[email-masked]>
Cc: ArishLaila <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: late collection-6241127236

External email sender, please take precaution.
Hi Jessie,

Kindly assist in getting an update on the below, not receiving any updates from LMG.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Poovanna KBelliyappa" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 31, 2020 8:00:44 PM
Subject: Re: late collection-6241127236

Dear Arish,

Please advise if the items are picked from the customer now as the status is still showing driver out for pickup. If the items are still not collected can you please tell us the exact issue that is being faced while trying to collect the items so we can get in touch with the customer and get the same arranged accordingly.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "ArishLaila" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Poovanna KBelliyappa" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 31, 2020 4:55:52 PM
Subject: RE: late collection-6241127236

Hi

Driver out for pickup , will handover to return once its picked

+ @Poovanna KBelliyappa<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 31, 2020 7:19 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection-6241127236
Importance: High

@ArishLaila<mailto:[email-masked]>

For your help please.

@Faraz Lohani<mailto:[email-masked]> please follow up on this

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: late collection-6241127236

External email sender, please take precaution.
Hi Team,

Please assist in arranging the collection for the following AWB: RP1116200002997, we have escalated to LMG multiple times but not getting a response.

Customer can be reached on +966505351441 and no action taken on the return AWB since Nov, 2020. We have marked this for reattempt on Fareye at this time as well.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 12:18:25 PM
Subject: late collection-6241127236

Hi Team,

Problem Statement: Late collection
Order Date : Nov 11, 2020
Order ID: 6241127236
Tracking ID: RP1116200002997
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on 16 Nov, 2020. But the item still not collected.

Please collect the item on priority.

Regards,
Krishan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com