Subject: Re: WWD Return / Order number - 8214065786
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, AKASH YADAV <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 6 Jan 2021 04:11:50 -0700 (MST)

Hi Team, 

Kindly assist in checking with the Homecentre WWD team regarding the below case. Customer wish to return the item. We have already escalated as per the matrix but receiving no response from the concerned. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AKASH YADAV" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, December 29, 2020 3:09:07 PM 
Subject: WWD Return / Order number - 8214065786 

Hi Team, 

Order Date : Nov 13, 2020 
Order ID:8214065786 
Item ID:161979714 
​ 
Issue Description: 

Customer order the Delta Canton Toddler Bed. As per description suitable mattress for this bed would be of size 140×70 cm. Customer bought the mattress of same size but is is not fit on bed. Image has been provided by the customer. 
​ 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Thanks and Regards 
Akash Yadav