Subject: Re: Need Urgent Collection-6465989070
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, AKASH YADAV <[email-masked]>
Date: Wed, 6 Jan 2021 03:43:22 -0700 (MST)

Hi Team, 

Please advise how to go about arranging the collection on the below case. As per Fareye they are receiving some error while trying to retrieve the collection reference. 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "KISHAN SINGH" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Friday, January 1, 2021 10:06:39 AM 
Subject: Re: Re: Need Urgent Collection-6465989070 

Dear Apoorv, 

As your query has been addressed and nothing is pending from the FarEye Support Team, therefore, we are proceeding with the ticket # 188002 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b | https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Saurabh Deo, Technical Engineer 
[ https://www.getfareye.com/ | FarEye - Enabling Digital Logistics ] 

Call: +91 7065956595 
[ https://www.getfareye.com/ ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 	
	[ https://www.linkedin.com/company/fareye/ ] 

On Thu, 31 Dec, 2020 at 8:51 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv, 

The shared AWB is not received in our system hence no further status can be processed for the same. Request you to connect with the LMIT team for further queries. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b | https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Arpana Raj | Technical Engineer 

[ https://www.getfareye.com/ | FarEye - Enabling Digital Logistics ] | Call: +91 70-6595-6595 
[ https://lsmindia.com/FarEye%20Signature%20Banner%20facebook%09%09Youtube%09%09Twitter%09%09Linkedin ] 
[ https://www.getfareye.com/signature/signature.html ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Thu, 31 Dec at 8:02 PM , Apoorv Joshi <[email-masked]> wrote: 
Dear Team, 

Return tracking ID is 46393517472 

Please share collection reference. 

@Jessie: Please look into this and advise. 

Regards, 
Apoorv 

BQ_BEGIN

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "KISHAN SINGH" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, December 30, 2020 10:19:11 PM 
Subject: Re: Re: Need Urgent Collection-6465989070 

Dear Apoorv, 

We request you to please share reverse tracking id. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b | https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Wed, 30 Dec at 7:12 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv, 

Greetings! 

We have received your concern, regarding collection reference number required. We will update you soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b | https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Shambhavi Singh, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_END

BQ_END

BQ_END

188002:211857