Subject: Re: Knet Refund // Refund Not Processed Order ID: 8202922741
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Mustafa Chakki <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 5 Jan 2021 08:09:03 -0700 (MST)

Hi Jessie, 

Please assist in getting an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Ebrahim" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Thursday, December 24, 2020 11:59:21 AM 
Subject: RE: Knet Refund // Refund Not Processed Order ID: 8202922741 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Any update on this? 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Wednesday, December 9, 2020 5:52 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Mustafa Chakki <[email-masked]> 
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Subject: RE: Knet Refund // Refund Not Processed Order ID: 8202922741 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please check below mention ticket. It is still open. 

Thanks, 

Shababe Quamar 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 6:40 AM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Knet Refund // Refund Not Processed Order ID: 8202922741 
Importance: High 

External email sender, please take precaution. 

Hi Mustafa. 

Kindly assist us on the below case. 

Regards. 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 7:48:11 AM 
Subject: Knet Refund // Refund Not Processed Order ID: 8202922741 

Hi Mustafa, 

Kindly assist us to process Knet ticket: 03611006 of the order # 8202922741 . 

Regards, 

Fauzan 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 12:50:18 AM 
Subject: Knet Refund // Refund Not Processed Order ID: 8202922741 

Hi Team, 

Problem Statement : Refund Not Processed 

Ticket id : 03611006 

Order Date : Sep 13, 2020 

Order ID: [ callto:8200193062 | 8202922741 ] 

Total Price : 9.02 

Issue Description : The Customer placed the order on Sep 13, 2020 , ticket was created on 9/22/20 and till now the refund has not been initiated. 

Regards 

Ebrahim Hageb 

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