Subject: Refund Not Processed
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 5 Jan 2021 05:39:57 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 17 Oct 2019 
Order ID: 6246061298 
RMA Tracking ID: 46383551362 
RMA: 1000220744 

Issue Description: Customer raised a return request for one item and as per customer she/he submitted the item to the courier team through AWB 46383458516, RMA:1000218385. Case was escalated to WH in a child ticket No. 1952031 and the response was "shipment still not received at Ecom Return". 

Assistance Required: kindly do the needful as the customer is asking for a refund. 

Regards, 
yasser