Subject: RE: Refund 9607197101
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 5 Jan 2021 12:04:37 +0000

PFA

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 31, 2020 7:51 PM
To: Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund 9607197101

External email sender, please take precaution.
Hi Imran,

Please find attached the screenshot that customer has shared from their Bank statement regarding this deduction.

Please look into this and advise further.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 6:12:28 PM
Subject: RE: Refund 9607197101

Hi Apoorv,

Below is the reply from Sankar on this.

"We have not received the amount from the customer for this order so we will not be able to give the amount to the customer's account.

Please ask the for the customer's card statement as a proof that we deducted the amount"

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 3:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund 9607197101

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9607197101
RMA: 1000063774

The above mentioned RMA is showing refund in progress for a long time, following Jira was raised regarding the same to get it processed: https://landmark.atlassian.net/browse/REL-128277<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-128277&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca7b1b52c7899440823f908d8ada3e5f1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637450266748315490%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tU3LNPWKT0CqgsP85vISBX17i3rqvP0NX0Lz22KZbYw%3D&reserved=0> by Mahmoud. However, as per Jira they are asking to check with OMS.

Can you please assist in getting this refund processed. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 1:30:57 PM
Subject: Refund 9607197101

Hi  Team,

Order  number :9607197101
RMA: 1000063774

The refund has been processed ,However still  in progress we have escalated on jira we informed refund processed on  07-12-2020 .

Kindly check and process the refund asap.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: DED Order id 9607197101 RMA 1000063774
From: Mohd Imran <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Sankar T <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, "[email-masked]" <[email-masked]>, Venkata Burle <[email-masked]>, LMG OMS <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Hitesh Gupta <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 5 Jan 2021 12:04:11 +0000

Hi @Sankar T<mailto:[email-masked]>,

PFA attached bank statement for order # 9607197101

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Sunday, November 29, 2020 4:32 PM
To: Sankar T <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; [email-masked]; Venkata Burle <[email-masked]>; LMG OMS <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Hitesh Gupta <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: DED Order id 9607197101 RMA 1000063774

HI Sankar

Please find below orders,  payment failed on PG, however order processed.

6231552598
6231584135
6231552575

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 4:17 PM
To: Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: DED Order id 9607197101 RMA 1000063774

External email sender, please take precaution.
Hi Mahmoud/Thulasi,

We have not received the amount from the customer for this order so we will not be able to give the amount to the customer's account.
@Mahmoud Emadeldin Mahmoud Elsayed<mailto:[email-masked]> - Please ask the for the customer's card statement as a proof that we deducted the amount.
Ideally this order shouldn't have pushed to OMS for the fulfilment. We are further checking the logs for the reason why it was pushed to OMS.

[Graphical user interface, application, Teams  Description automatically generated]

[Graphical user interface, application  Description automatically generated]

Thanks,
Sankar.

From: "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 29 November 2020 at 5:41 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Venkata Burle <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order id 9607197101 RMA 1000063774

Hi Sankar,

From OMS we have Initiate refund for this orders 9607197101 . can you please check and confirm whether refund status.

PFA the request triggered on 2020-10-12 15:53:01.

<Order Action="REFUND" EnterpriseCode="LMG_UAE" EntryType="RTS"
    OrderDate="2020-10-12T15:52:58+00:00" OrderNo="1000063774"
    ReceivedDate="" ShipNode="10080">
    <Extn ExtnAWBNumber=" " ExtnCashierId="103071" ExtnCashierName=" " ExtnCourierPartnerCode=" "/>
    <CustomAttributes Text1="" Text2="ChangeOfMind"/>
    <OrderLines>
        <OrderLine OrderedQty="1.00" OriginalOrderedQty="1.00" ReturnReason="ChangeOfMind">
            <LinePriceInfo LineTotal="63.90"/>
            <Item ItemDesc="Diaper Bag Poly Ripstop-Grey Stripe" ItemID="159591407"/>
            <CustomAttributes/>
            <DerivedFromOrder OrderNo="9607197101"/>
            <Notes NumberOfNotes="0"/>
            <DerivedFromOrderLine DepartmentCode="1" OrderedQty="1.00"/>
        </OrderLine>
    </OrderLines>
    <PaymentMethods>
        <PaymentMethod PaymentReference3="CCARD" PaymentReference4="" PaymentType="CREDIT_CARD">
            <Extn ExtnDeliveryCost="0.00" ExtnIsCashRefund="N"
                ExtnLoyaltyRecoveryAmount="0.00"
                ExtnNonRefundedVoucherAmount="7.10"
                ExtnPaymentCost="0.00" ExtnPlannedRefundAmount="63.90" ExtnTotalLoyaltyRefundAmount=""/>
        </PaymentMethod>
    </PaymentMethods>
</Order>

Thanks and Regards
Thulasiraman M
OMS Team
Mobile:523618117

_____________________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 3:57 PM
To: [email-masked]<mailto:[email-masked]>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: DED Order id 9607197101 RMA 1000063774

Hi all

customer return item to store, however RMA still not processed
Order id 9607197101
RMA 1000063774

https://landmark.atlassian.net/browse/REL-128277<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-128277&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C5eb6b8fc2d3f49f69d0808d89462bc11%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422499070210905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8ZrGwWQEw9mKKtIgULgJzzDhmddM%2F0urUJfu0CI8MjY%3D&reserved=0>
INC INC0918572

Mahmoud

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C5eb6b8fc2d3f49f69d0808d89462bc11%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422499070210905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NJtUdIEKQBZH7RolxFj87JGrtJgf9hJDi1juwfq6jeE%3D&reserved=0>