Subject: Refund approval #8378211613
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 5 Jan 2021 05:03:33 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1919911 
Order Date: Apr 16, 2020 
Order ID: 8378211613 
Total Price: 49.10 KWD 
Concepts: BABYSHOP and LIFESTYLE 
Issue Description: The order not delivered(NDR), and the refund amount as voucher on 04/06/2020, as per the customer he informed about the voucher on 26/12/2020, when the voucher invalid. 

Customer's history: the customer with us from 4/16/20 and he placed only one order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded and close the issue. 
Regards, 
Samer