Subject: Re: Re: Order Updation//Order ID: 8211727343
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 05 Jan 2021 11:57:13 +0000

Dear Shakeeb,     We would like inform you that we have updated the status as delivered.      As of now,  we are proceeding with the ticket # 188982 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.             You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/12ecb39f31eca5e45b0b779e6bcd664c02bcbd1a5f658f9e2331817c02a82d69 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 5 Jan at  3:14 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
 
In Fareye Status already updated as Delivered on 03rd Nov 20 Kindly push the status again if require .

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, January 4, 2021 8:55 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Order Updation//Order ID: 8211727343 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please provide your confirmation, so that we can proceed further. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/12ecb39f31eca5e45b0b779e6bcd664c02bcbd1a5f658f9e2331817c02a82d69 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 4 Jan at 2:27 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Sir/Ma'am, 

 

   

 
 Thanks for contacting FarEye!! 
We have received your concern regarding the status update. We are working on the same and will update you soon. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/12ecb39f31eca5e45b0b779e6bcd664c02bcbd1a5f658f9e2331817c02a82d69 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Prabhjot Kaur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 4 Jan at 2:17 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please assist in getting the status of the order updated to delivered as the customer received the order on Nov 3 2020 05:05 PM 

 

 

   

 

 
 
From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, November 20, 2020 1:36:41 PM 
Subject: Order Updation//Order ID: 8211727343

 

  

 

 
 Hi Team, 
 
Problem Statement: Order Updation 
Order Date : Nov 2, 2020 
Order ID: 8211727343 
Tracking ID: FP1103200001251 

  

 Issue Description: As per hybris status IN_TRANSIT and customer is saying that she already received the order, please update this order
 . 
 
Regards, 
Ebrahim Hageb 

 

 

 

 
 
188982:211857

 

 

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