Subject: RE: Missing items//Order ID: 6244992705
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 5 Jan 2021 10:56:11 +0000

@Seeta Seeta<mailto:[email-masked]> Refund as goodwill.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 5, 2021 1:40 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Missing items//Order ID: 6244992705
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly provide us the refund approval for SAR 155. The customer is with us since 11/20/20 and this is customer's 1st order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 December, 2020 11:05:57
Subject: Re: Missing items//Order ID: 6244992705

Hi Team,

Problem Statement: Missing items
Order Date : Nov 20, 2020
Order ID: 6244992705
Tracking ID: FP1121200008497

Assistance Required: Need missing item

Issue Description: Customer placed order for 11 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 11 items has been shipped from our side.

The missing items are
162612690 - - Eligo Solid Pants with Drawstring Closure and Pockets (quantity 1) SAR68.00
162612607 - - Eligo Quilted Jacket with Long Sleeves and Zipper Closure SAR87.00
(quantity 1)

Regards,
Ebrahim Hageb

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