Subject: RE: NDR refund issue//6254556523
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, YASSER LSM <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 5 Jan 2021 10:36:41 +0000

Hi Seeta,

Raised to tech.

REQ0197636<https://landmarkit.service-now.com/sc_request.do?sys_id=179f47c9db65a41434fed4bdd396198b&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

@LMG OMS<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> Please assist.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 5, 2021 10:00 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; YASSER LSM <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: NDR refund issue//6254556523
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to mark this order as NDR. The order is already marked as RTO in fareye.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 17:04:26
Subject: NDR refund issue

Hi Team,

Problem Statement: NDR refund issue

Order ID: ​6254556523
Order Date: Dec 14, 2020
Tracking ID: ​CRDSAL0128488920
Ticket No: 1936345

Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the status is showing  "Return to Origin, Dist. Operation center - RIYADH" on 2020-12-20.

kindly do the needful.

Regards,
Yasser
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