Subject: Re: Missing items//Order ID: 6244992705
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 5 Jan 2021 02:39:42 -0700 (MST)

Hi Team, 

Kindly provide us the refund approval for SAR 155. The customer is with us since 11/20/20 and this is customer's 1st order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 18 December, 2020 11:05:57 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Problem Statement: Missing items 
Order Date : Nov 20, 2020 
Order ID: 6244992705 
Tracking ID: FP1121200008497 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 11 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 11 items has been shipped from our side. 

The missing items are 
162612690 - - Eligo Solid Pants with Drawstring Closure and Pockets (quantity 1) SAR68.00 
162612607 - - Eligo Quilted Jacket with Long Sleeves and Zipper Closure SAR87.00 
(quantity 1) 

Regards, 
Ebrahim Hageb