Subject: RE: Refund Not Processed//Order ID: 6257289120
From: Akshay Berry <[email-masked]>
To: Bm Olmburaidah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 5 Jan 2021 09:12:49 +0000

@Ksaconloc Returns<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]> Please check and confirm the items are already handed over as per OLM team.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Bm Olmburaidah <[email-masked]>
Sent: Tuesday, January 5, 2021 1:05 PM
To: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Refund Not Processed//Order ID: 6257289120

Dear Akshaya,

We handover our returns team.

Thanx,
Sazzad Hossain Sobuj.
OLM Buraidah

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 11:41 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bm Olmburaidah <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6257289120

@Bm Olmburaidah<mailto:[email-masked]> Please confirm if the items are handed over to conloc.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 1:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed//Order ID: 6257289120

External email sender, please take precaution.
Hi Team,

Please check the following concern and advise,

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 1:58:25 PM
Subject: Refund Not Processed//Order ID: 6257289120

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Dec 23, 2020
Order ID: 6257289120
Tracking ID: RP1227200004163
RMA: 1000381379

Assistance Required: Need refund for customer.

Issue Description: As per the Fareye website the return items have been returned to WH on Dec-30-2020 and and we have escalated to conloc team and they have responded (Please Note Shipment Still Not received from courier at Ecom Return ,Tracking ID: RP1227200004163 ) kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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