Subject: RE: Refund Not Processed// 2000435313
From: Hadeer Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Youssef Amr <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 5 Jan 2021 08:44:55 +0000

Adding @Youssef Amr<mailto:[email-masked]>

Thanks ,
Hadeer Ahmed
Customer Account Executive,
Aramex International – Cairo, Egypt
Mob: 01223470899

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 5, 2021 5:55 AM
To: Service Center - CAI Consumer CS <[email-masked]>; Hadeer Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Refund Not Processed// 2000435313
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to the tracking number 43826526601, we request you to check the details and let us know whether the item has been collected or not from the customer. If yes then please provide us the tracking number under which the item was delivered to our warehouse.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 10:06:13
Subject: Refund Not Processed// 2000435313

Hi Team,

Problem Statement: Refund Not Processed

Order Date :06-Nov-2020
Order ID: 2000435313
Return Tracking ID: 43826526601
RMA: 1000282105
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one item and as per Aramex team the item has been collected. Please confirm if you have received the item so that we can refund the customer asap.

Regards,
Algaily