Subject: Re: Missing items / Refund approval //Order ID: 8219204500
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 Jan 2021 01:26:27 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 31 December, 2020 13:48:25 
Subject: Re: Missing items / Refund approval //Order ID: 8219204500 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 13:08:51 
Subject: Re: Missing items / Refund approval //Order ID: 8219204500 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 14:11:30 
Subject: Re: Missing items / Refund approval //Order ID: 8219204500 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 December, 2020 12:57:57 
Subject: Re: Missing items / Refund approval //Order ID: 8219204500 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 13:44:35 
Subject: Re: Missing items / Refund approval //Order ID: 8219204500 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 15:17:46 
Subject: Missing items / Refund approval //Order ID: 8219204500 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 30, 2020 
Order ID: [ callto:2000427632 | 8219204500 ] 
Tracking ID: SD000653712 
Total Price: KWD1.93 
Concept: LIFESTYLE 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been shipped from our side. 

The missing items are 
153357580 - - Rimmel Exaggerate Waterproof Eye Definer 

Case history : The customer reached out to us on Dec 4 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 10/21/19 and this is her 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb