Subject: Re: Incident Number INC0929913 is moved to Resolved
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 Jan 2021 01:06:29 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]> 
Cc: "IT Service" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Thursday, 24 December, 2020 15:19:13 
Subject: RE: Incident Number INC0929913 is moved to Resolved 

[ mailto:[email-masked] | @Jagmohan Urmaliya (TCS) ] 

A kind reminder on the below incident please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Thursday, December 24, 2020 12:03 PM 
To: Jessie Caparas <[email-masked]> 
Cc: IT Service <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Ebrahim <[email-masked]> 
Subject: Re: Incident Number INC0929913 is moved to Resolved 

External email sender, please take precaution. 

Hi Jessie 

Please update ? 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "IT Service" < [ mailto:[email-masked] | [email-masked] ] >, "Jagmohan Urmaliya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 22, 2020 11:46:53 PM 
Subject: RE: Incident Number INC0929913 is moved to Resolved 

[ mailto:[email-masked] | @Jagmohan Urmaliya (TCS) ] 

Need your urgent help on this please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 22, 2020 1:01 PM 
To: IT Service < [ mailto:[email-masked] | [email-masked] ] >; Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Incident Number INC0929913 is moved to Resolved 

External email sender, please take precaution. 

Hi Team, 

Any update on the issue 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "IT Service" < [ mailto:[email-masked] | [email-masked] ] >, "Jagmohan Urmaliya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 1:09:52 PM 
Subject: RE: Incident Number INC0929913 is moved to Resolved 

[ mailto:[email-masked] | @Jagmohan Urmaliya (TCS) ] 

The below issue remains unresolved. 

Please help. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: IT Service Desk < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 14, 2020 4:13 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Incident Number INC0929913 is moved to Resolved 

Dear Jessie Caparas, 

The Incident Number INC0929913 has been resolved and will automatically close in 5 days. 

Short description: SVI Inventory sync issues 

Resolution notes: 
Issue - RMA cancellation request from backend. 

Solution - Reported RMA is cancelled in OMS, Please proceed. 

Click here to view [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3Ddbb9218edb492054f9fa7c63f3961997&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9032d991f60d41619f3608d8a7e25660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443937844339996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ik8ntjNtOQjOzcxvq%2BFF%2BuG6GqmkkkQRbC%2BemuH7CA8%3D&reserved=0 | 
INC0929913 ] 

Your response is valuable to us. Please take a survey by clicking on below link. 

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Thanks & Regards, 

LMG IT Service Desk 
) Toll-free UAE– 800-191919 or (04)809-4222 

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Online: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9032d991f60d41619f3608d8a7e25660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443937844349988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9mrogHDwvGH3kh2uGMIjXgbpedU1HWIbosCzn8fgHFM%3D&reserved=0 | https://landmarkit.service-now.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com