Subject: Re: Refund Not Processed//Order ID: 9606350573
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 Jan 2021 00:59:49 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Eugene ocoy" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 11:57:55 
Subject: Re: Refund Not Processed//Order ID: 9606350573 

Hi Team, 

OrderL 9606350573 
RMA 1000041274 
Return AWB: RP1005001203 

As per the courier the item 162165679 was submitted to your side on 8th of Oct, However the refund has not been initiated yet. 
Please process the RMA if you received the item as the customer is chasing us since more than 2 months regarding the refund. 

Regards 
Shakeeb 

From: "Dipesh Regmi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "deepak damodaran" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "anwar panery" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "ashish karini" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, December 29, 2020 7:58:09 PM 
Subject: RE: Refund Not Processed//Order ID: 9606350573 

Hi Shakeeb, 

The order was picked and handed over to Conloc on 8 th of Oct 2020. 

	

RP1005001203 	

1000041274 	

162165679 	

1 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, December 29, 2020 12:14 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Anwar P. Panery <[email-masked]>; Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]>; Dipesh Regmi <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Refund Not Processed//Order ID: 9606350573 

External email sender, please take precaution. 

Hi Team, 

Any update on the issue. 

Regrads 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "ashish karini" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 10:17:29 PM 
Subject: Re: Refund Not Processed//Order ID: 9606350573 

Hi Team, 

Please submit the below order to the WH team so we can process the refund to the customer. 

Regards 
Shakeeb 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 26, 2020 5:16:07 PM 
Subject: Refund Not Processed//Order ID: 9606350573 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 4, 2020 
Order ID: 9606350573 
Tracking ID: RP1005001203 
RMA: 1000041274 

Assistance Required: Need refund for customer. 

Issue Description: As per the fareye website the return item has been returned to WH on Oct-07-2020 and the WH has responded saying that (The return not yet received from the courier) but it has been returned and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb 

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