Subject: RE: late delivery to Warehouse Order ID: 6246288664
From: Bm Olmjeddah <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Yahya <[email-masked]>
Date: Tue, 5 Jan 2021 07:54:20 +0000

Dears

As per system The RVP is not inscan at our our HUB

Dear @Mohammad Ayaz<mailto:[email-masked]>

Can you please check if you receive below items

Item #
Description
161977415

Sustainable Batman Printed Jog Pants with Elasticised Waistband - Blue - M
162299558
Bossini Full Length Jeans with Pocket Detail and Belt Loops - Black - 36
162519873
Sustainable Slim Fit Textured Polo T-shirt with Short Sleeves - Blue - L

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 5, 2021 9:55 AM
To: Bm Olmjeddah <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Yahya <[email-masked]>
Subject: Re: late delivery to Warehouse Order ID: 6246288664
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the tracking number RP1126201000118, the items were collected from the customer on 28th Nov but till now the item were not delivered to the customer.

Due to this the warehouse team is unable to process the refund and the customer is chasing us for his refund.

Requesting you to kindly assist us on priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Yahya" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 January, 2021 11:51:19
Subject: late delivery to Warehouse Order ID: 6246288664

Hi Team,

problem Statement: late delivery to Warehouse

Order Date : Nov 23, 2020

Order ID: 6246288664
Return Tracking ID: RP1126201000118
Assistance Required:Need Urgent Delivery

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team on Nov 28 08:05 PM And we already escalated the case to LMG team but there is no response .

Kindly arrange an urgent delivery for the items to WH as the customer chasing us for refund.

Regards,
Yahya
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