Subject: Re: late delivery to Warehouse Order ID: 6246288664
From: Seeta Seeta <[email-masked]>
To: [email-masked], Mohammed Awad MohammedGaily <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Yahya <[email-masked]>
Date: Mon, 4 Jan 2021 23:55:07 -0700 (MST)

Hi Team, 

With reference to the tracking number RP1126201000118, the items were collected from the customer on 28th Nov but till now the item were not delivered to the customer. 

Due to this the warehouse team is unable to process the refund and the customer is chasing us for his refund. 

Requesting you to kindly assist us on priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Yahya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 5 January, 2021 11:51:19 
Subject: late delivery to Warehouse Order ID: 6246288664 

Hi Team, 

problem Statement: late delivery to Warehouse 

Order Date : Nov 23, 2020 

Order ID: 6246288664 
Return Tracking ID: RP1126201000118 
Assistance Required:Need Urgent Delivery 

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team on Nov 28 08:05 PM And we already escalated the case to LMG team but there is no response . 

Kindly arrange an urgent delivery for the items to WH as the customer chasing us for refund. 

Regards, 
Yahya