Subject: RE: RMA Deletion Request // 9602450339 // 1604626
From: Jessie Caparas <[email-masked]>
To: Sankar T <[email-masked]>, Apoorv Joshi <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: "Jagmohan Urmaliya (TCS)" <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, MUBASHER <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 5 Jan 2021 06:12:43 +0000

@Sankar T<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

This is still pending.

Any update on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sankar T <[email-masked]>
Sent: Saturday, January 2, 2021 10:08 PM
To: Apoorv Joshi <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; MUBASHER <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

External email sender, please take precaution.
Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Ideally cs team will be able to initiate the return from cs cockpit. But cs team is getting 14 days return limit error. Can you please check?

Thanks,
Sankar.
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 January 2021 at 5:21 PM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, malik ismail <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Nitesh Singh <[email-masked]<mailto:[email-masked]>>, MUBASHER <[email-masked]<mailto:[email-masked]>>, escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

** This mail has been sent from an external source **
Hi Sankar,

Please update on the below on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 1:36:09 AM
Subject: RE: RMA Deletion Request // 9602450339 // 1604626

@Sankar T<mailto:[email-masked]>

We are still unable to recreate the RMA for the below items showing cancelled for RMA # 1000004509

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 11:31 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

External email sender, please take precaution.
@Jessie Caparas<mailto:[email-masked]> - Already updated correctly in hybris.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Monday, 28 December 2020 at 11:35 AM
To: "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Vijay mandal (TCS)" <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Fauzan Musalman <[email-masked]<mailto:[email-masked]>>, Nitesh Singh <[email-masked]<mailto:[email-masked]>>, MUBASHER <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA Deletion Request // 9602450339 // 1604626

@Sankar T<mailto:[email-masked]>

Waiting for your revert.

The customer has been complaining as this case has been raised to us since October.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 9:43 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA Deletion Request // 9602450339 // 1604626

Dear Akshay,

  RMA 1000004509 is cancelled in OMS and one RMA 1000038838 is refund processed and the same is published to Hybris as well.  @Sankar T<mailto:[email-masked]>  could you please validate and cancel in Hybris if still RMA is there.

Regards
Jagmohan Urmaliya

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 10:48 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA Deletion Request // 9602450339 // 1604626

@LMG OMS<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]> Please update on this.

INC0933677

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 10:45 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

External email sender, please take precaution.
Hi Akshay,

Can you please let us know the update regarding the cancellation of RMA 1000004509, The customer is getting frustrated now and he is also threating that he will raise a complain to MOC.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 December, 2020 19:09:40
Subject: RE: RMA Deletion Request // 9602450339 // 1604626

@Shakeeb Arsalan<mailto:[email-masked]> Raised to tech.

INC0933677

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 11:13 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

External email sender, please take precaution.
OMS team*

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 12:40:57 PM
Subject: Re: RMA Deletion Request // 9602450339 // 1604626

Hi Team,

Please assist in getting the following RMA 1000004509 deleted.
Jira advised to check with the DXB team.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 3:20:15 PM
Subject: RMA Deletion Request // 9602450339 // 1604626

Hi Team,

Order Date : Sep 10, 2020

Order ID: 9602450339
Return Tracking ID: 46037985173
Assistance Required: Need refund to customer
RMA: 1000004509

Child Ticket: 1782827

RMA Deletion Request (Order: 9602450339, RMA: 1000004509)

As per the update from Jira, they are unable to delete the RMA, and asked to check with OMS team for deletion.

Refund has been approved, and the customer is chasing on regular basis.

Kindly delete the RMA so we can process the refund.

Thanks,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4ab2832583dc4737a07308d8af841212%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637452329086675498%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Fo8H8TfX%2FMYOm7%2BerjCWNaUKyIffBnhVa1sBgFYfn8g%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com